Downloading digital item etsy app

Hello, one of my customers purchased a beading pattern from me and tried to download it, but she is having trouble. She is getting the 'Uh-oh, you don't have permission to change or remove this information'. It also looks like she's trying to download onto a mobile phone. I asked to try using a laptop or desktop computer.. Has anyone had this issue before?

It says: "Please note that you can't download a digital purchase through the Etsy app at this time. To download a digital file, please sign in to Etsy on your mobile browser or a non-mobile computer. It sounds like she's perhaps using the Etsy app to click the link open in her mobile browser, but because she's not signed in to Etsy in her mobile browser it's not giving her access. I'll download this one so I can also demonstrate how to unzip your file. It's the little circle with the downward facing arrow.

Click that icon. Now you'll see the pumpkin spice zip file I just downloaded. When you click the link you will see the zip file has been saved to the iCloud Downloads folder. ZIP files are automatically saved to your Downloads folder. You can move them to other locations, like to Google Drive or Dropbox, later. Now let's unzip it. Just click on ZIP file and magically it will unzip and a new folder is created. Tap on the new folder to see the PNG stickers, all ready to go!

Saving Etsy digital files is the same process on an iPhone. It just looks a tiny bit different because of the smaller screen size. I'll walk you through a different example, this time downloading a PDF digital planner. You'll see a PDF gives you more options when saving it to your device. Just like with the iPad, make sure you avoid the common mistake of trying to download files on the Etsy app. Instead tap on the small arrow to the right of the purchase you want to download.

In this example I am downloading a digital planner and there are two files that come with this Etsy purchase. I will download the planner so I just tap on that link. Your Etsy digital file purchase may be one single file, or it may be multiple files like in my example photo. Just tap on the file you want to download first. Then, when it is saved, repeat with the other file s. Immediately you will see your PDF appear on screen which, as you will remember, is different from downloading the zip file in the iPad example.

I dont want to shipnmy order to south africa.. They ask for your shipping address just for processing the order. What should I get. A great help. I hope my buyer finds the instructions sufficient. She is having great difficulty. Is there a time limit? Can I print any size? Can I take somewhere to print a larger one at a store, or am i limited to printing size of my personal computer?

I will just have to get someone younger than 66 to help me retrieve it from phone and then print! Hope you keep till I can find some to help. Thanks for answering questions. Hi Emily, Answering your questions in order:- Yes, you can print as many pages as you like for your personal use , as many times as you like. As far as I know the download lasts for ever for as long as Etsy keeps going!

You can print any of the sizes provided A4, A5, Letter, Half-Letter, Personal Wide and Happy Planner Classic , and — if you have the skill — could resize them to fit other planners you may have.

You could look on google to see how to do that, if you wish. You are welcome to put the files onto a memory stick and take to a printer if the shop is open; here in Victoria we are on Stage 4 lockdown and our shops are shut. If you home printer has a photocopy facility, try one of each page from the shop, and photocopy the ones you feel you need more of at home. Perhaps it would be cheaper? Sure you do this — do what I do and go to good old google! If I can ehp further, message me on Etsy. Could I use exactly what you have above and put it in my Message to digital buyers sections?

Would you mind? It is so very self-explanatory. I love it! Am done with Etsy and their download stuff. Contact the seller. They might be able to help you. The page link posted above has some information about downloading your files using the Etsy app. You will have to go to your device browser login to your Etsy account and download the files.

You could also contact the seller and request to email the files to you. No digital download file on an iphone either. I did manage to download my knitting pattern on a dell desktop computer. Plenty of other outlets to choose from. Please contact Etsy or the Etsy seller you purchased the pattern from. Downloading orders: followed downloading instructions however they did not go to my download folder. Where do I find them? Like way more helpful than Etsy. Can yo adjust these files to make them different sizes?